At Mintdrops, your smile and satisfaction are our highest priority! We work tirelessly to delight you with our
products and make you feel special.
1. Eligibility for Refunds
We understand that oral care is a personal choice. If you are dissatisfied with our products for any reason,
please feel free to write to us with a candid feedback at info@mintdrops.in
Our oral care products, once delivered, are non-returnable due to hygiene/health and personal
care/wellness/consumable nature of the products. Therefore, we cannot offer exchanges or refunds on these
products.
2. How to Request a Refund
In case you want a refund or replacement, please feel free to write to us an email with the images of the
Product, Invoice, Inner & Outer Packaging and Batch Number to info@mintdrops.in, within 24 hours of the order
delivery. We would require 48-72 hours to revert.
Kindly take picture of the damaged/tampered side of the product or package. Provide your order number and a
brief explanation of why you are seeking a refund.
Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may
contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
3. Refund Process
You will be eligible for full refund or exchange without incurring any additional charges if it is the case
of:
Package has accessories missing.
Damaged or broken bottles/pack.
Wrong product delivery.
Expired product delivery.
In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its
original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and
return.
Returns will not be accepted if:
The product is damaged.
It is without invoice.
It is with tampered batch number and price
It is without its original packaging.
Please do not use the item you have raised a complaint about.
If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated
below:
Failure to provide adequate information about the case.
Failure to provide images of the Invoice, packet and box (if any).
Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns
Policy. Please note that orders for sales and special promotions are not applicable for exchange or refund.
Exchange of products due to allergic reactions is not applicable.
4. Non-Refundable Items
Shipping charges are non-refundable.
We do not provide refunds for products purchased from marketplaces or any other websites.
5. Exchanges
If you receive a defective or damaged item, please contact us immediately. We will provide instructions for
returning
the item and sending a replacement.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the product is defective or incorrect.
7. Important Note
Please do not accept any tampered or damaged orders, as Mintdrops is not responsible for damage after delivery.
8. Contact Us
For any questions or concerns about our refund policy, please reach out to our customer service team at info@mintdrops.in or call us at +91-79958
11185.
Thank you for choosing Mintdrops! Your satisfaction is our priority, and we appreciate your trust in our products.